Questions And Answers About Custom Stickers

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Frequently Asked Questions About Custom Stickers

Sticker Ordering Information
  Can an order be submitted by e-mail?
  Can I order a non-standard quantity?
  Is there a charge for halftones?
  What are the turnaround times for your products?
  Are rush services available?
Sticker Art Information
  Why is vector format artwork required?
  Can I increase the dpi to raise image resolution for four color process printing?
  Does White ink need to be printed on clear products? 
  Why would spot colors be needed to reproduce four color process art?
  When I submit spot colors, why do you ask for 4-color process?
  Is consecutive numbering available?
  Will you send a proof before my job is printed?
Shipping Information
  How are orders shipped?
  Are split shipments accepted?
Miscellaneous Information
  Are samples available?
 
Don't see an answer to your question? 
Simply fill out the info request form below and a customer service representative
will contact you with the information you need.
Click For Info Request Form
 

Art Information

Why is vector format artwork required?
Vector art allows us separate the colors in the design and it allows us to trap spot colors to improve registration. Many other products are printed offset and thus the tolerances are much tighter than in screen printing. Go To Art For Custom Stickers For More Information
 
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Can I increase the dpi to raise image resolution for four color process printing?
No, once the art has had the dpi reduced it cannot be raised again. The files should be at least 300 dpi and actual printed size.
 
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Does White ink need to be printed on clear products? 
Yes. The opacity of the inks will not hold up once the decal is placed on glass or a color background. White should be used to either back up the art or as a flood behind the entire decal. Indicate which method to use for the white on your order. Note: White is priced as one additional color on clear products.
 
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Why would spot colors be needed when reproducing four color process art?
Large areas of coverage and specific PMS matches are not guaranteed in screen printing. Often a spot color is needed to meet our clients’ expectations. Additionally, the small text or elements created out of process colors will not hold up to the coarse lpi used.
 
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When I submit spot colors, why do you ask for 4-color process?
It really depends on the art. Photographs and art with many shades are often better as 4-color process. Art is often submitted with spot colors identified, but unnamed or multi-color blends usually separate themselves into CMYK.
 
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Is consecutive numbering available?
Consecutive numbering is available on many products. Numbering is also available on many other items other than those shown on our website. Call or write for pricing on these items. Note: We are not responsible for missing numbers.
 
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Will you send a proof before my job is printed?
If we create artwork or revise artwork for a customer, it is always submitted to them for approval before production begins. We can fax, email a proof. Please remember that production time does not begin until after the proof has been approved and returned.
 
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Ordering Information

Can an order be submitted by e-mail?
Yes you can send your order via email to customerservice@performancestickersplus.com.
Please include the following when sending email:
1. Complete name, address, and telephone numbers

2. Note whether information is for a sticker quote request or for an order
3. Material
4. Item number or description
5. Size
6. Quantity
7. Colors to be printed
 
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Can I order a non-standard quantity?
Yes. Any order calling for quantities between standard catalog quantities will be priced at the lower quantity price. Example: An order of 800 will be priced at the 500 unit rate.
 
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Is there are charge for halftones?
Yes. Screens/Halftones of a color will require an additional charge of $30.00. Both new and repeat orders are subject to halftone charges.
 
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What are the turnaround times for your products?
Our production time varies from product to product. Please reference the individual product pages on our website for a production time for a specific product. Please note production times are approximate. Specific ship dates must be confirmed with our customer service department. If a proof is needed, production time will begin after the proof has been approved and returned.
 
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Are rush services available?
We will, for an additional charge, produce an order in less than normal production time. Charges vary depending on our current work load, item involved, complexity of art, and production.
Please contact our customer service department for more information about rush sticker orders.
E-mail customer service at
customerservice@performancestickersplus.com or call 949-573-5008.
 
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Shipping Information

How are orders shipped?
All orders are typically shipped via UPS. We ask that you please indicate your preferred shipping method. If no instructions are given, we will select the most economical method of transit. If Motor Freight shipments are required on large orders there will be a skidding charge of $15.00 for the necessary packing and banding.
 
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Are split shipments accepted?
Yes. For a split shipment there will be an additional $5.00 charge for each destination.
 
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Miscellaneous Information

Are samples available?
Yes. We can send you a variety of samples. Please e-mail us with your address and the type of stickers that you are interested in.
 
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